Privacy Policy

Last updated: October 23, 2024

This Privacy Policy describes how Wet Coast Naturals (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wetcoastnaturals.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

“You” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details: name, address, phone number, email.
• Order information: name, billing/shipping address, payment confirmation, email, phone number, purchased items.
• Account information: username, password, security questions, other account details.
• Shopping behavior: items you view, add to cart, wishlist, loyalty points, referrals, gift cards, reviews.
• Customer support info: information you include in communications or support requests.

Information We Collect About Your Usage

We automatically collect certain information (“Usage Data”) when you use our Services, using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include your device info, browser, IP address, network data, and information about how you interact with the Site and Services.

Information We Obtain from Third Parties

We may also get information from third parties, such as:

• Vendors & service providers (Shopify, payment processors, analytics, fulfillment) who act on our behalf.
• Advertising/marketing partners or platforms that supply you with ads or promotional content.
• Other integrations (e.g. social media, pixels) that track your interaction with us or the Site.

How We Use Your Personal Information

• To provide products and services: process orders, handle shipments, manage your account, returns/exchanges.
• Marketing & advertising: send you promotional messages, tailor ads, re-engagement campaigns.
• Security & fraud prevention: detect abuse, fraud, illegal activities, protect our systems, enforce terms.
• Communications & improvements: respond to support requests, send order status updates, improve the Services.

Cookies

We use cookies as part of running our Site. For full details about the cookies we use through Shopify, see Shopify’s cookie documentation. Blocking cookies may reduce functionality of some features or the user experience.

How We Disclose Personal Information

We may share or disclose your personal information under these circumstances:

• Vendors and service providers supporting our operations (IT, shipping, analytics, etc.).
• Marketing, advertising, or social media partners (with your consent or as needed).
• Legal obligations: in response to lawful requests, subpoenas, legal processes, or to protect rights.
• Business transfers: if we merge, are acquired, or sell assets.

We do not use or disclose sensitive personal information (as defined by law) without your explicit consent.

Third-Party Websites & Links

Our Site may contain links to external websites not operated by us. We are not responsible for their privacy practices — you should review their policies separately. Any public content you post on social platforms may also be visible to others.

Children’s Data

Our Services are not intended for use by children under 16, and we do not knowingly collect personal information from such children. If you believe we have such data, contact us to delete it.

Security & Retention

We take reasonable measures to protect your personal data, but no system is perfect. Information you transmit may not be fully secure in transit. We recommend not sending especially sensitive data in insecure channels.

We retain your data only as long as needed to provide our Services, comply with legal or contractual obligations, resolve disputes, or enforce policies.

Your Rights

Depending on your jurisdiction, you may have rights such as:

• Access / know what data we hold
• Delete / request removal
• Correct / update inaccurate information
• Portability / export your data
• Restrict processing / opt-out of some uses
• Withdraw consent (if processing based on consent)
• Appeal decisions, where applicable
• Manage communication preferences (e.g. opt out of marketing emails)

We won’t discriminate against you for exercising your rights. We may request identity verification (e.g. email, account info) before responding.

Complaints

If you have concerns about how we use your data, contact us at the details below. If you’re unsatisfied, in certain jurisdictions you may have the right to lodge complaints with a data protection authority.

International Users

We may transfer, store, and process your data outside your country of residence. Where transfers happen outside of Europe, we rely on mechanisms like Standard Contractual Clauses or equivalent safeguards, unless the country offers adequate protection under law.

Contact

For questions, requests, or issues concerning your personal data or this policy, reach out to us at email@wetcoastnaturals.com or via postal mail at:
4040 Felix Court, North Vancouver, BC, V7G 2P3, Canada.